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ECS ORDER POLICY



ECS ORDER POLICY

 You can see our products and prices at:

🔲 Website ECS: http://empirecapital.vn/

🔲 Fanpage ECS: https://www.facebook.com/EmpireCapitalShop/

🔲 Website Games Workshop: https://www.games-workshop.com/en-WW/Home

🔲 Website Warlord Games: https://us-store.warlordgames.com/

🔲 Website Vallejo: https://acrylicosvallejo.com/en/

🔲 Website Wizard of the Coast: http://company.wizards.com/content/games

💰 For more information, please contact us! wink

 

‼️​ ORDER PROCEDURE ‼️​

1️⃣ To place an Order, please contact us via:

2️⃣ For first-time customers, please provide us the following information to create a customer account: 

  • Full Name
  • Gender
  • Date of Birth
  • Contact Number
  • Delivery Address
  • Email (optional)
  • Company (optional)

3️⃣ Please provide the name of the products [or any associate links if available] to place the Order. 

4️⃣ After the Order has been generated, ECS will inform you for your confirmation.

5️⃣  Once the Order has been confirmed, we will proceed with payment process. Here are our payment methods:

  • Cash.
  • Debit/Credit Cards.

  • Bank-wiring. We currently have accounts at Vietcombank (VCB) and Sacombank (SCB). 

 

‼️ ORDERS PICK-UP POLICY ‼️

1️⃣  Pick-up Methods:

  • Direct Pick-up at Empire Capital Shop.

  • Contact our staffs to arrange the delivery. Please review "ECS DELIVERY POLICY" here: http://bit.ly/ECSDelivery 

2️⃣  Pick-up Timespan:

🔸 For available products: Once an Order was placed, please come to pick it up within one week. In case you need more time due to unforseen circumstances, please notify us in advance. Your Order may need to be paid in full in order to extend the pending period. In case we do not receive any responses after one week, your Order will be cancelled and any corresponding deposits will be void.

🔸 For Pre- Order products:

  • All Pre-Order will require a 50% deposit. If orders are books, codexes, any publications materials, they will need to be paid in full upon pre-order.
  • Estimate time of shipment arrvial will be 2-3 weeks counting from the closest Sunday.
  • Once the shipment has arrived at ECS, our staffs will notify you via Facebook or Phone within 1-2 days.
  • You have 1 week to pick up the Orders. Under unforseen circumstances which prevent you to do so, please notify us ahead of time. If Orders are not picked up after one week from the arrival, your Orders will be cancelled and any corresponding deposits will be void. 

💌 If you have any questions, please contact us via Facebook Empire Capital Shop or Hotline. Thank you! kiss